WASOUQ® Multi-Level 170cm Cat Tree with Hammock, Ladder & Scratching Posts

Shipping and Returns Policy

Welcome to the Shipping and Returns Policy page of Wesouq. We want to ensure that your shopping experience with us is as smooth and transparent as possible. Please read the following information carefully to understand our shipping and returns procedures.

Shipping Information:

1. Processing Time: Orders are typically processed and shipped within 3 days, excluding weekends and holidays. Please note that processing time may vary during peak seasons.

2. Shipping Methods: We offer several shipping options to accommodate your needs, including standard shipping, express shipping, and international shipping (where available). At checkout, you can select the shipping method that best suits your preferences.

3. Shipping Rates: Shipping rates are calculated based on the weight of your order, destination, and selected shipping method. You can view the shipping costs for your order at checkout before completing your purchase.

4. Delivery Time: Delivery times vary depending on your location and the selected shipping method. Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery.

5. International Shipping: We offer international shipping to select countries. Please note that customs duties, taxes, and import fees may apply and are the responsibility of the recipient. We recommend checking with your local customs office for more information on potential charges.

Returns and Exchanges:

1. Return Eligibility: We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, you may return eligible items within [insert number] days of receipt for a refund or exchange. To be eligible for a return, items must be unused, in their original condition, and with the original packaging intact.

2. Return Process: To initiate a return, please contact our customer support team with your order number and details of the item(s) you wish to return. We will provide you with further instructions on how to proceed. Please note that return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a defective item.

3. Refunds: Once your return is received and inspected, we will process your refund within [insert timeframe]. Refunds will be issued to the original method of payment used for the purchase. Please note that it may take several business days for the refund to reflect in your account, depending on your payment provider.

4. Exchanges: If you would like to exchange an item for a different size, color, or style, please contact our customer support team to arrange the exchange. Exchanges are subject to availability, and we will do our best to accommodate your request.

Contact Us:

If you have any questions or need assistance with your order, please don't hesitate to contact our customer support team. You can reach us via email at [insert email address] or by phone at [insert phone number]. We're available [insert hours of operation] to assist you.

Thank you for shopping at Wesouq. We appreciate your business and look forward to serving you again soon!